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Buchbinder Privacy Policy

Privacy Policy

 

  1. Who processes your personal data?

 

Europcar  Autovermietung GmbH, whose registered office Anckelmannsplatz 1, 20537 Hamburg, is the "Data Controller" of your Personal Data collected and processed via this website, our mobile applications, or our rental agencies in order to offer you mobility solutions under the Buchbinder brand.

 

The terms "Buchbinder", "we", "us" or "our" that we use in this policy refer to Europcar Autovermietung GmbH which offers mobility solutions under the Buchbinder brand.  

 

In accordance with the applicable regulations on the protection of personal data, Europcar Autovermietung GmbH is the "Data Controller".

 

Europcar Autovermietung GmbH is a member of the Europcar Mobility Group. The term "our Group" refers to Europcar Mobility Group.

 

When you communicate Personal Data to us or when we collect Personal Data about you, we undertake to collect, store and process it in accordance with this Policy.

 

  1. What Personal Data do we collect about you?

 

As a provider of used vehicles from our rental fleet, we collect and process various categories of Personal Data in connection with this website and in order to provide you with our products and services. 

 

By Personal Data, we mean not only data that identifies you directly, but also data that identifies you indirectly. 

 

The categories of Personal Data that we collect in the context of our services and the use of our website and our mobile applications include the following: 

 

  • Your company data: name, email address, telephone number, postal address, VAT ID, business registration,

 

  • Your identification data: surname, first name, email address, telephone number, postal address, identity card number, date and place of birth and birthplace

 

Details about your identity card : number, issue date, city of issue,

 

  • Financial data: your invoices, bank account number, IBAN, BIC

 

  • Data relating to your navigation on our website,

 

  • Data related to your online auction, when you used this option to auct

 

  • Data relating to your satisfaction surveys or from your interactions on our dedicated social media pages,

 

  • Voice, audiovisual and electronic data: recordings of your communications by email, chat or telephone with our customer service department,

 

  • Data related to cookies and other similar technologies. For information on the use of cookies, please consult our policy. 

 

 

 

3 - For what purposes do we process your Personal Data ?

 

We collect and process your Personal Data for various purposes and on the following legal bases:

 

Purposes of the processing

Legal basis of the processing

The creation and management of your customer account

This processing activity is based on the acceptance of the terms and conditions of use of our website.

The processing of your vehicle purchases and purchase contract, in particular for : 

 

- confirming, modifying or cancelling your vehicle purchases,

 

- to communicate with you regarding your vehicle purchases (for example, to provide you with information about your purchase, the price, the condition, the model, to answer your questions or suggestions),

 

- manage the online auctions, 

  • manage your purchases,

 

- manage your payment and invoices,

 

- manage the collection of amounts due,

 

- managing claims,

 

These processing activities are necessary for the execution of the purchase contract that you enter into with us. 



  1. The checking of your business registration and your identity card.
  2. This validation can be carried out manually by us or our customer service department.

This processing is based on the acceptance of the terms and conditions of use of our website. 

Conducting satisfaction surveys to 

This processing is based on our legitimate interest to have a better knowledge of its customers' improve your experience with our products / services

eeds and to improve its services and customer service. 

Chatting in real time on our website.

This processing is based on our legitimate interest in answering user’s questions about our products and services.

Conducting business development and marketing activities, including:

 

a. sending emails and postal mailings notifications about special offers and promotions,

 

b. recording your vehicle interests to suggest our products and services to you when you search for vehicles or to send you special offers and benefits,

 

 

c. organizing contests and prize draws,

 

 

d. the management and updating of the prospect database.

Our commercial and marketing activities, i.e. the sending of commercial messages to promote our products and services are subject to your consent.

 

In the event that you are already our customer, you may receive commercial messages for vehicles to those we have already provided to you. The sending of these messages will be based on our legitimate interest in communicating about our used vehicles.

 

Processing activities defined in category © would be based on the contests or prize rules.

 

Processing activities included in category (d) are based on our legitimate interest to manage our prospect database. 

The management and maintenance of a list of clients with certain contractual risks, with regard to:

 

- payment incidents resulting in legal disputes or proceedings

 

This processing activity is based on our legitimate interest, in particular our interest, to prevent risks and fraud related to the execution of your purchase contract, to prevent and manage incivilities towards our employees.

 

In this respect, we seek to maintain a fair balance between the need to process your Personal Data and respect for your rights and freedoms, in particular the protection of privacy. If you appear on this list of at-risk clients, your reservation request will be rejected. You may challenge this decision by sending an email to the following address: auktion@buchbinder.de.

Video surveillance on our premises

This processing activity is based on our legitimate interest in ensuring the safety of property and persons in our company locations and stations, by a deterrent effect or in such a way as to be able to identify the perpetrators of damage, theft or aggression.

Analysis of navigation data on our website and mobile applications

This processing is based on our legitimate interest in improving our products and services. 

 

  1. Who are the recipients of your Personal Data?

 

4.1 Categories of recipients 

 

If necessary, your personal data may be communicated:

 

  1. to our employees, our authorized representatives, other companies of our Group and our franchise network, our agents and intermediaries mandated to provide you with our products and services,

 

  1. to our subcontractors, in particular our IT service providers for hosting, maintenance or development purposes, who assist us in providing you with our products and services or collection agencies which help us recover unpaid orders. These may be entities that are members of our Group or external service providers, 

 

  1. advertising agencies, marketing agencies, social networking and digital agencies to help us carry out advertising, marketing and sales campaigns and to analyze the effectiveness of these campaigns,

 

  1. for companies, data about our business relationship and about your non-contractual or fraudulent behavior would communicated to Creditreform e.V., which processes the data to provide its partners with information for the assessment of the creditworthiness of natural persons and companies. The legal basis for this processing are the execution of the contract and our legitimate interest to minimise the risk of payment defaults and the fulfilment of legal obligations to carry out credit creditworthiness checks of customers §§ 505a and 506 of the Bürgerliches Gesetzbuch. For more information about this processing, please consult the Creditreform e.V. privacy policy at https://www.creditreform.de/datenschutz.

 

 

We may also disclose your personal data in accordance with applicable laws and regulations to the relevant authorities. 

 

 

 

 

Use of Facebook 

 

All Facebook features and services available on our website or applications are governed by the Facebook Privacy Policy, which you can read for more information about your rights and settings options.

 

By using one of our website/applications, you can:

 

- Use Facebook social plug-ins, such as "like" or "share" our content on the Facebook Platform,

 

- Accept cookies from our website (also known as "Facebook Pixel"), which will help us understand your activities, including information about your device, how you use our services, the purchases you make, and the ads you view, whether or not you have a Facebook account or are logged in to Facebook.

 

When you use these Facebook features, we collect data that helps us to:

 

- Display ads that may be of interest to you on Facebook (or Instagram, Messenger or any other Facebook service),

 

- Measure and analyze the effectiveness of our website, applications and advertisements.

 

 

  1. How long do we keep your Personal Data?

 

Your personal data are kept for different periods of time, depending on the purposes of the processing concerned:

 

Purposes of the processing

Data retention periods

The creation and management of your customer account

For the duration of the business relationship and 5 years after the end of the business relationship.

The processing of your vehicle purchases and purchase contract, in particular for : 

- confirming, modifying or cancelling your purchases,

- to communicate with you regarding your purchases (for example, to provide you with information about your purchase, the price, the condition, the model, to answer your questions or suggestions),

 

- manage your purchases,

 

- manage your payment and invoices,

 

- manage the collection of amounts due,

 

- managing claims

For 5 years after the end of the purchase.

The improvement of our products and services according to your preferences by carrying out satisfaction surveys.

3 years from our last contact

Chatting in real time on our website.

1 year

Conducting business development and marketing activities, including :

 

- sending emails and postal mailings notifications about special offers and promotions,

 

- recording your vehicle interests to suggest our products and services to you when you search for vehicles or to send you special offers and benefits,

 

- organizing contests and prize draws,

 

- the management and updating of the prospect database.

- If you are our customer, 3 years from the end of the business relationship.

- If you are not our customer, 3 years from the collection of your personal data OR from the last time you requested information from us.

Management and updating of a list of clients with certain contractual risks, with regard to:

- payment incidents resulting in legal disputes or proceedings

3 or 5 years from the date of creation or modification of the last purchase contract and depending on the nature of the event

Video surveillance on our premises

A few days up to a month.

Analysis of navigation data on our website.

The data is stored for a period of 2 years.

 

 

 

  1. What rights can you exercise regarding the processing of your Personal Data?

 

Within the limits and conditions allowed by the regulations in force, you can:

 

- access to your Personal Data and obtain further information on the characteristics of the processing we carry out,

 

- have your Personal Data corrected, updated and deleted, it being specified that deletion can only be carried out when (a) the data is no longer necessary in relation to the purposes for which it was processed, (b) you withdraw your consent and there is no other legal basis for the processing, (c) you object to the processing of your personal data and there is no compelling legitimate reason for the processing (d) it has been established that your personal data has been processed unlawfully, (e) the personal data must be deleted in order to comply with one of our legal obligations,

 

- you object to the processing of your Personal Data for your own reasons,

 

- you object to the processing of your Personal Data for commercial prospecting purposes, 

 

- receive the personal data you have provided us with or request us to pass them on to a third party when the processing of your personal data (i) has been carried out by automated means and (ii) is based on your consent or on the execution of a contract binding us, 

 

- request the limitation of the processing of your Personal Data, which means that we will not be able to use your Personal Data for a defined period of time. You can exercise this right when: 

 

  1. a) you dispute the accuracy of your personal data for a period of time that allows us to verify the accuracy of your personal data,

 

  1. b) the processing of personal data is unlawful and you object to the deletion of your personal data and instead demand that its use be restricted,

 

  1. c) we no longer need your Personal Data but they are still required for the establishment, exercise or defence of legal claims,

 

  1. d) you object to the processing for reasons relating to your particular situation, while we are checking whether the legitimate reasons pursued by Europcar Autovermietung GmbH  take precedence over your own,

 

  • withdrawing your consent to treatment based on your consent,

 

- submit a complaint to a Supervisory Authority: 

 

In Germany, the Supervisory Authority is 

 

Der Hamburgische  Beauftragte für Datenschutz und Informationsfreiheit 

Ludwig-Erhard-Straße 22

20459 Hamburg

or on the website: datenschutz-hamburg.de

 

  1. How do you exercise your rights?

 

If you would like to know more about the provisions of this privacy policy or to contact our Data Protection Officer, you can also write to us at the following address:

 

Charterline Fuhrpark Service GmbH 

Kulmbacherstraße 8      

93057 Regensburg          

or by e-mail to: dpo@europcar.com

 

To exercise your rights, you must prove your identity by clearly indicating your surname, first names, customer number and any useful information enabling us to identify you (such as the place and date of your last vehicle purchase). You must also give us the e-mail address or the physical address to which you would like the reply to be sent to you.

 

  1. How do we protect your Personal Data? 

 

Europcar Autovermietung GmbH is committed to protecting the information it collects through this website buchbinder-sale.de.

 

In particular,  Europcar International S.A.S.U.uses appropriate physical, technical and organizational security measures to prevent unauthorized or unlawful processing, accidental loss of or destruction of or damage to your personal data.

 

Europcar Autovermietung GmbH systems are configured with data encryption, or scrambling technologies, and industry-standard firewalls. When you send personal information to a Buchbinder website over the Internet, your data is protected by "Transport Layer Security" (TLS) technology to ensure safe transmission.

 

This technology notably: 

 

  1. a) assures your browser that your data is being sent to the correct computer server, and that the server is secure, 

 

  1. b) encodes the data, so that it cannot be read by anyone other than the secure server,

 

  1. c) checks the data being transferred to ensure it has not been altered. 

 

  1. What rules apply to the processing of your Personal Data when you click on links placed on our website, redirecting to our partners' or other sites?

 

On this site you will find various links to the websites of our partners (e.g. for travel services). We would like to draw your attention to the fact that this Privacy Policy does not apply to the processing of your Personal Data by our partners or other third parties, which may occur when you visit their websites, and that we are not responsible for such data processing. If you would like information on how these partners and third parties process your personal data, we invite you to consult their Privacy Policies.

 

  1. Changes to this Privacy Policy

 

This Privacy Policy was last updated on 01.01.2021.

 



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